Wednesday, March 2, 2011

Dalton Driver Examiner Honored for Customer Service

Receives Examiner of the Year Award from National Organization

The Department of Driver Services (DDS) announced today that Mary Dillard, a Dalton native, has been named Georgia’s Examiner of the Year by the American Association of Motor Vehicle Administrators (AAMVA).

Mary is a manager in the Dalton, Whitfield County, Customer Service Center (CSC) and has been serving customers there for over 21 years. She was selected for her excellence in adhering to the principles and recommended practices of driver examining and for a high level of conduct in her profession.

“I proudly commend Mary for receiving this award. It is fitting that she should be honored for serving the citizens of the State while upholding and demonstrating the highest standard of dedication to customer service,” said DDS Commissioner Gregory C. Dozier. “It is apparent to all who know her that she loves caring for people and helping others,” he added.

Mary began her state service at the Dalton center as a driver examiner on June 30th, 1990. DDS driver examiners are responsible for all driver’s license issuance procedures and regulations including receiving applications for and issuing Georgia driver's licenses. After several promotions, Mary has been managing the Dalton office since November 1st, 2009. As a center manager, Mary is responsible for the daily operation of the center. DDS District Manager Sheila Miracle has worked with Mary for a number of years and commented, “Mary is always willing to help whenever she is needed. She regularly sacrifices personal time to ensure that the Dalton center is operating smoothly and is in tip top shape!”

Miracle joined with the other DDS center managers in the Dalton area to nominate Mary for promoting the DDS core values of Communication, Accountability, Respect and Ethics (CARE). Mary works diligently and professionally to ensure that each customer feels valued. She frequently assists special needs customers with patience and compassion.

Mary has lived in Dalton all her life. She is very active at Liberty Baptist Church, where she is a church matron. Mary, her brother and sister all spend time caring for their 89 year old mother, Emma Barksdale. In her spare time, she loves to cook and read books.

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